Customer trust is the foundation of Premium Tech. If something goes wrong with your order, we will make it right.
1. Eligibility for Refund
You are eligible for a refund or free replacement if: (a) the product was never delivered; (b) the credentials we delivered did not work at the time of delivery; or (c) the product stops working within the warranty period stated on the product page.
2. Non-Refundable Cases
Refunds will not be issued when: (a) the product worked at delivery and the issue was caused by your own action (changing the password, violating the upstream provider's terms, etc.); (b) the warranty period has expired; or (c) the order is older than 30 days and was not reported earlier.
3. How to Request a Refund
Open a ticket from the Support page or email support@premiumtech.app with your order ID and a short description of the issue. We respond within 24 hours.
4. Replacement First, Refund Second
Our preferred resolution is a free replacement of the affected product. If a replacement is not possible, we credit your wallet balance or refund the original payment method.
5. Wallet Top-Ups
Approved wallet top-ups are credited to your balance and can be used for any purchase on Premium Tech. Unused balance can be refunded on request, subject to anti-fraud review.
6. Chargebacks
Please contact us before initiating a chargeback. Most issues are resolved within hours. Accounts with fraudulent chargebacks may be suspended.